Policies
Shipping
How an order is packed, sent and tracked, and what is agreed with you before it goes.
Last updated October 2026.
1. Where we deliver
We deliver in the Netherlands and to other countries of the European Union. Because every order starts with an enquiry, the quote names the delivery country and confirms that we can send there; if a destination cannot be served, the quote says so before you commit to anything.
2. Carriers and delivery times
The quote names the carrier and the service we will use for your parcel and gives the delivery window to expect for your country. Phones travel as tracked parcels. We do not promise a delivery date on this site; the window in the quote is the one that applies to your order.
3. Shipping costs
The shipping charge for your destination and for the items in your order is stated in the quote, as a separate line next to the price of the goods, so you see the total before you confirm. Nothing on this site should be read as free or flat-rate delivery.
4. Order handling and dispatch
An order is confirmed in writing after you accept the quote, and it is dispatched after the payment has been received. The handling time between payment and handover to the carrier is given in the quote. A phone is sent switched off, in protective packaging, with everything the quote said would be in the box.
5. Tracking and delivery
You receive the tracking reference by email when the parcel is handed to the carrier. What happens when nobody is home, how many delivery attempts are made and how long a parcel waits at a collection point follow the carrier's rules for the service named in the quote; the tracking page shows them.
6. Damaged, lost or delayed parcels
If you buy as a private customer, the risk of loss or damage in transit stays with ThuisVers C.V. until the parcel has been delivered to you or to a person you named. If a parcel arrives damaged, keep the packaging, photograph it and email us within a few days; if the tracking stops moving or the parcel does not arrive within the window in the quote, tell us and we open the claim with the carrier and arrange a replacement or a refund. If delivery is later than agreed, you may give us a reasonable extra period and, if the parcel still has not arrived, cancel the order and be refunded.