Policies
Terms of sale
The rules that apply when an enquiry on this site turns into an order.
Last updated October 2026.
1. Who you are dealing with
The seller is ThuisVers C.V., registered in the Dutch trade register under KVK number 97131083, VAT number NL867922680B01, registered address Helmersstraat 143, 3071 AD Rotterdam, Netherlands. ThuisVers Tech is the shop name under which the company sells; every quote, invoice and contract is with the company. Contact: hello@thuisverstech.com.
2. Scope of these terms
These terms apply to every sale that follows an enquiry made through this site or by email. This site has no basket and takes no payment; a contract is formed only when you accept a written quote and the company confirms the order by email. That confirmation records what was sold, at which price, and how it will be delivered. Where you buy as a consumer, the mandatory rules of Dutch consumer law apply in addition to these terms and take precedence over anything here that is less favourable to you.
3. Configurations, prices and availability
The catalogue on this site lists configurations (model, storage, colour, condition band), not individual phones, and no prices or quantities. The quote describes the specific unit on offer, including the marks found on it and its battery health reading, and states its price in euros. A price quoted to a private customer is the total price including VAT; a business customer receives the price with VAT shown as a separate line. A quote is valid for the period stated in it, and a unit is reserved for you only once the order has been confirmed.
4. Ordering and payment
You accept a quote by replying to it in writing. The confirmation states the payment methods accepted for that order and the payment details; the company never asks for card details by email or on this site. The goods are dispatched after the payment has been received in full.
5. Delivery and returns
Delivery, costs, transit risk and what to do about a damaged or late parcel are set out in the shipping policy. The fourteen-day right of withdrawal for consumers, the return procedure and refunds are set out in the returns policy. Both form part of these terms.
6. Conformity and after-sales
Every item has to conform to what the quote described: the stated model, storage, colour and region version, the grade with the marks described, and full working order. Consumers have the statutory conformity guarantee of Book 7 of the Dutch Civil Code: an item has to possess the properties you may reasonably expect of it, given the description, its age and its price, and the law does not limit that expectation to a fixed number of months. The remedies, in the order the law provides them, are repair, replacement, price reduction and cancellation. The company offers no commercial warranty in addition to these rights. Business customers are entitled to conformity with the description in the quote; claims have to be reported within a reasonable time after the defect is discovered.
7. Liability
Nothing in these terms limits the rights that consumer law gives you or the company's liability for intent, gross negligence, or death and personal injury caused by its fault. Towards business customers, the company's liability for any order is limited to the amount paid for that order, and indirect loss such as lost profit or lost data is excluded. You are responsible for backing up and erasing any device you send in or return; the company is not liable for data left on it.
8. Applicable law and disputes
Dutch law applies, without prejudice to the mandatory consumer protection rules of the country in which a consumer lives. If a problem cannot be settled by email, the competent court in the Netherlands has jurisdiction, subject to those rules; a consumer may also turn to the consumer dispute body of their own country. Nothing in these terms prevents a consumer from bringing a claim before the court of their place of residence where the law allows it.